Stayer - Elevate Your Property Experience

1. Introduction

Welcome to Stayer ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email address, password)
Property details and descriptions
Payment and billing information
Communications with us
Usage data and analytics

📱 Mobile App Specific Information

When you use the Stayer Guest mobile application, we collect additional information:

Device Information

Device type, model, and operating system version
Unique device identifiers (IDFA for iOS, Android ID)
Mobile network information
App version and usage patterns

Location Information

Precise location data (GPS) to show nearby places and provide directions
Background location (with permission) for location-based services
Property proximity for check-in/check-out features

Camera and Media Access

Camera access for QR code scanning (property access and check-in)
Photo library access for profile pictures and property images

Microphone Access

Voice assistant features and voice commands

Push Notifications

Push notification tokens (FCM for Android, APNS for iOS)
Notification preferences and interaction data

Authentication Data

Google Sign-In credentials and tokens
Apple Sign-In credentials and tokens
Biometric authentication data (stored locally on device)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices and support messages
Respond to your comments and questions
Analyze usage patterns and trends
Detect and prevent fraud and abuse

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations
Professional advisors such as lawyers and accountants
Law enforcement when required by law
Other parties with your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Mobile App Security

Encryption of data in transit using SSL/TLS
Secure authentication protocols (OAuth 2.0, Firebase Auth)
Local data encryption on device
Regular security audits and updates
Biometric authentication support (Face ID, Touch ID, fingerprint)

🔌 Third-Party Services (Mobile App)

The Stayer Guest mobile app integrates the following third-party services:

Firebase (Google)

Firebase Authentication: Secure user authentication and account management
Firebase Cloud Storage: Secure storage of user-uploaded content
Firebase Analytics: Anonymous usage analytics and app performance monitoring
Firebase Crashlytics: Error tracking and app stability monitoring
Firebase Cloud Messaging: Push notifications

Google Services

Google Sign-In: Authentication service
Google Maps: Location services, maps, and directions

Apple Services

Sign in with Apple: Authentication service
Apple Push Notification Service (APNS): Push notifications for iOS

6. Your Rights

Depending on your location, you may have the following rights:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Request data portability
Withdraw consent

📱 Mobile App Privacy Controls

Location Services:

Control location access in your device Settings → Stayer → Location

Push Notifications:

Manage notification preferences in app Settings or device Settings → Stayer → Notifications

Camera & Microphone:

Control permissions in device Settings → Stayer → Camera/Microphone

Account Deletion:

Go to app Settings → Account → Delete Account, or email privacy@stayer.app

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Stayer Privacy Team

Email: privacy@stayer.app

Address: 81 Campbell St, Surry Hills NSW 2010, Australia